Jira Service Management

{"xsrfToken":"2cd92b64-be76-40e8-bb1b-d2e3ecddcbb5_76259f14b27d0e4ddfecfebdf2eecbfe962335c3_lout","branding":{"id":"3","key":"su","name":"Support Utilisateur","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b8000c","headerLinkHoverBGColor":"#b8000c","headerBadgeColor":"#b8000c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d3a7d869-944b-4f8c-aefb-8827094e1074/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMzNmZjU1Yi0xYjdmLTQ3MjgtYTY3Yi0yYmNmNzU4NWIyNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQzYTdkODY5LTk0NGItNGY4Yy1hZWZiLTg4MjcwOTRlMTA3NCI6WyJyZWFkIl19LCJleHAiOjE2NTMyODMyMjksIm5iZiI6MTY1MzI4MjU2OX0.-bD2QXRIrGwU_0XzLQ3v6dWF-HxGl-wMF8RHmqVp0Dg&client=233ff55b-1b7f-4728-a67b-2bcf7585b266&mode=fit","logoId":"d3a7d869-944b-4f8c-aefb-8827094e1074","isLogoAvailable":true,"helpCenterTitle":".","sharedPortalName":"Centre d'aide","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":".","sharedPortalName":"Centre d'aide","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff2b44","helpCenterTitleColor":"#ff2b44","bannerMediaApiUrl":"https://api.media.atlassian.com/file/01ce0dbb-2b28-4c32-9bdb-6e5791fe4797/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMzNmZjU1Yi0xYjdmLTQ3MjgtYTY3Yi0yYmNmNzU4NWIyNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxY2UwZGJiLTJiMjgtNGMzMi05YmRiLTZlNTc5MWZlNDc5NyI6WyJyZWFkIl19LCJleHAiOjE2NTMyODMyMjksIm5iZiI6MTY1MzI4MjU2OX0.PEmcvHhfGGWSA-nWmF5JjhNvGEWnoGfFUFtzMuMz4DQ&client=233ff55b-1b7f-4728-a67b-2bcf7585b266&height=300&mode=fit","bannerMediaApiFileId":"01ce0dbb-2b28-4c32-9bdb-6e5791fe4797","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"su","projectId":10004,"serviceDeskId":3,"name":"Support Utilisateur","description":"Bienvenue. Vous pouvez soumettre une demande Support Utilisateur à partir des options proposées.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"10021","name":"Contacter le support utilisateur","descriptionHtml":"","callToAction":"Contacter le support utilisateur","introHtml":"Sélectionnez cet élément si vous avez des questions.","icon":10320,"iconUrl":"https://experts-comptables.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[3],"key":""},{"id":"10030","name":"Support utilisateur (ComptExpert)","descriptionHtml":"","callToAction":"Support utilisateur (ComptExpert)","introHtml":"","icon":10303,"iconUrl":"https://experts-comptables.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10303","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"Général"}],"orderMapping":{"3":[10021,10030]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e02caebc-c314-31a2-92c6-29f2f56c800b","appLinkName":"System Confluence","appLinkUrl":"https://experts-comptables.atlassian.net/wiki","spaceKey":"SU","spaceName":"Support Utilisateur","spaceUrl":"https://experts-comptables.atlassian.net/wiki/spaces/SU","isServer":false},"labels":[],"projectKey":"SU","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SU","userLanguageHeader":"Bienvenue sur l'aide en ligne","userLanguageMessageWiki":"","defaultLanguageHeader":"Bienvenue sur l'aide en ligne","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"reqCreate":{"id":10021,"projectId":10004,"form":{"name":"Contacter le support utilisateur","descriptionHtml":"","callToAction":"Contacter le support utilisateur","intro":"Sélectionnez cet élément si vous avez des questions.","instructions":"","icon":10320,"iconUrl":"https://experts-comptables.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10056","fieldConfigId":"10160","label":"Nom Prénom","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10054","fieldConfigId":"10158","label":"Qualité","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10077","label":"Expert Comptable inscrit à l'ordre","selected":false,"children":[]},{"value":"10078","label":"Collaborateur","selected":false,"children":[]},{"value":"10079","label":"Stagiaire / mémorialiste","selected":false,"children":[]},{"value":"10084","label":"Expert Comptable en entreprise","selected":false,"children":[]},{"value":"10085","label":"Etudiant","selected":false,"children":[]},{"value":"10080","label":"Autre","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10053","fieldConfigId":"10157","label":"Site et Service","description":"Indiquez le service sur lequel vous rencontrez des difficultés","descriptionHtml":"Indiquez le service sur lequel vous rencontrez des difficultés","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10073","label":"Accès RBE","selected":false,"children":[]},{"value":"10086","label":"Bibliotique / Bibliobaseonline","selected":false,"children":[]},{"value":"10131","label":"Bibliordre","selected":false,"children":[]},{"value":"10060","label":"Business Story","selected":false,"children":[]},{"value":"10063","label":"Clubs","selected":false,"children":[]},{"value":"10064","label":"Comptexpert","selected":false,"children":[]},{"value":"10066","label":"Conseil sup network","selected":false,"children":[]},{"value":"10125","label":"ExpertPass","selected":false,"children":[]},{"value":"10071","label":"Hubemploi","selected":false,"children":[]},{"value":"10129","label":"Inscription à un événement","selected":false,"children":[]},{"value":"10072","label":"Infodocexperts","selected":false,"children":[]},{"value":"10132","label":"Mon espace","selected":false,"children":[]},{"value":"10069","label":"Service formation","selected":false,"children":[]},{"value":"10087","label":"Site privé de l'ordre","selected":false,"children":[]},{"value":"10070","label":"Reflex Lab","selected":false,"children":[]},{"value":"10074","label":"Revue Française de Comptabilité","selected":false,"children":[]},{"value":"10076","label":"Autre","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","fieldId":"customfield_10060","fieldConfigId":"10167","label":"Sites & Services","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10109","label":"Accès RBE","selected":false,"children":[]},{"value":"10110","label":"Bibliotique / Bibliobaseonline","selected":false,"children":[]},{"value":"10111","label":"Clubs","selected":false,"children":[]},{"value":"10112","label":"Comptexpert","selected":false,"children":[]},{"value":"10113","label":"Congrès","selected":false,"children":[]},{"value":"10114","label":"Conseil sup network","selected":false,"children":[]},{"value":"10126","label":"ExpertPass","selected":false,"children":[]},{"value":"10115","label":"Hubemploi","selected":false,"children":[]},{"value":"10130","label":"Inscription à un événement","selected":false,"children":[]},{"value":"10116","label":"Infodocexperts","selected":false,"children":[]},{"value":"10128","label":"Jesignexpert/Jefacture","selected":false,"children":[]},{"value":"10117","label":"Service formation","selected":false,"children":[]},{"value":"10118","label":"Site privé de l'ordre","selected":false,"children":[]},{"value":"10119","label":"ReflexLab","selected":false,"children":[]},{"value":"10120","label":"Revue Française de Comptabilité","selected":false,"children":[]},{"value":"10121","label":"Autre","selected":false,"children":[]},{"value":"10142","label":"Signexpert","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","fieldId":"customfield_10055","fieldConfigId":"10159","label":"Sub-Service","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10083","label":"Club social","selected":false,"children":[]},{"value":"10088","label":"Club fiscal","selected":false,"children":[]},{"value":"10089","label":"Club développement durable","selected":false,"children":[]},{"value":"10090","label":"Club secteur public","selected":false,"children":[]},{"value":"10091","label":"Comptexpert - Synchro LDAP","selected":false,"children":[]},{"value":"10092","label":"Comptexpert - Modifs infos","selected":false,"children":[]},{"value":"10093","label":"Comptexpert - Mes délégations","selected":false,"children":[]},{"value":"10094","label":"Comptexpert - Problèmes techniques","selected":false,"children":[]},{"value":"10124","label":"Comptexpert - Suppression compte autre","selected":false,"children":[]},{"value":"10095","label":"Cotisation","selected":false,"children":[]},{"value":"10096","label":"Signexpert - Pb comptexpert","selected":false,"children":[]},{"value":"10097","label":"Signexpert - Pb Signexpert","selected":false,"children":[]},{"value":"10082","label":"Site privé - Impossible de télécharger un document","selected":false,"children":[]},{"value":"10081","label":"Site privé - Accès non autorisé","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","fieldId":"customfield_10069","fieldConfigId":"10176","label":"Description courte","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10021","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10021","calendarParams":{"firstDay":0,"date":"2022-05-23T07:10:29+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e02caebc-c314-31a2-92c6-29f2f56c800b","appLinkName":"System Confluence","appLinkUrl":"https://experts-comptables.atlassian.net/wiki","spaceKey":"SU","spaceName":"Support Utilisateur","spaceUrl":"https://experts-comptables.atlassian.net/wiki/spaces/SU","isServer":false},"labels":[],"projectKey":"SU","serviceDeskId":3},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMzNmZjU1Yi0xYjdmLTQ3MjgtYTY3Yi0yYmNmNzU4NWIyNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2NTMyODM4MjksIm5iZiI6MTY1MzI4MjU2OX0.q_iMNwdNI7Y64LpZnM7QySghC_1na25dEZ2CDyZr8O0","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"233ff55b-1b7f-4728-a67b-2bcf7585b266","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}