Jira Service Management

{"xsrfToken":"2cd92b64-be76-40e8-bb1b-d2e3ecddcbb5_0726a05403fc06df9c47dd64fa716ed4278f95b7_lout","branding":{"id":"3","key":"su","name":"Support Utilisateur","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#b8000c","headerLinkHoverBGColor":"#b8000c","headerBadgeColor":"#b8000c"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/d3a7d869-944b-4f8c-aefb-8827094e1074/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMzNmZjU1Yi0xYjdmLTQ3MjgtYTY3Yi0yYmNmNzU4NWIyNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQzYTdkODY5LTk0NGItNGY4Yy1hZWZiLTg4MjcwOTRlMTA3NCI6WyJyZWFkIl19LCJleHAiOjE2ODU3MDcyNjcsIm5iZiI6MTY4NTcwNjY2N30.7zgmIkvzi8yJXi7bsS6HbvRnEnoeSyLskMoXH6uYDJk&client=233ff55b-1b7f-4728-a67b-2bcf7585b266&mode=fit","logoId":"d3a7d869-944b-4f8c-aefb-8827094e1074","isLogoAvailable":true,"helpCenterTitle":".","sharedPortalName":"Centre d'aide","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":".","sharedPortalName":"Centre d'aide","localeDisplayName":"English (United States)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff2b44","helpCenterTitleColor":"#ff2b44","bannerMediaApiUrl":"https://api.media.atlassian.com/file/01ce0dbb-2b28-4c32-9bdb-6e5791fe4797/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMzNmZjU1Yi0xYjdmLTQ3MjgtYTY3Yi0yYmNmNzU4NWIyNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjAxY2UwZGJiLTJiMjgtNGMzMi05YmRiLTZlNTc5MWZlNDc5NyI6WyJyZWFkIl19LCJleHAiOjE2ODU3MDcyNjcsIm5iZiI6MTY4NTcwNjY2N30.qx3U9OBBgZVWErYAwEqz2ym19ZOvhugK4GEfxFGXX6s&client=233ff55b-1b7f-4728-a67b-2bcf7585b266&height=300&mode=fit","bannerMediaApiFileId":"01ce0dbb-2b28-4c32-9bdb-6e5791fe4797","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"3","key":"su","projectId":10004,"serviceDeskId":3,"name":"Support Utilisateur","description":"Bienvenue. Vous pouvez soumettre une demande Support Utilisateur à partir des options proposées.","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"10021","name":"Contacter le support utilisateur","descriptionHtml":"Dans un premier temps, nous vous invitons à consulter notre page d'aide : www.experts-comptables.fr/aide afin de vérifier si la réponse à votre demande est disponible.","callToAction":"Contacter le support utilisateur","introHtml":"Sélectionnez cet élément si vous avez des questions.","icon":10320,"iconUrl":"https://experts-comptables.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[3],"key":""},{"id":"10058","name":"Webinaire","descriptionHtml":"","callToAction":"Webinaire","introHtml":"","icon":10321,"iconUrl":"https://experts-comptables.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[3],"key":""}],"reqGroups":[{"id":3,"name":"Général"}],"orderMapping":{"3":[10021,10058]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e02caebc-c314-31a2-92c6-29f2f56c800b","appLinkName":"System Confluence","spaceKey":"SU","spaceName":"Support Utilisateur","isServer":false},"labels":[],"projectKey":"SU","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SU","userLanguageHeader":"Bienvenue sur l'aide en ligne","userLanguageMessageWiki":"","defaultLanguageHeader":"Bienvenue sur l'aide en ligne","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true},"reqCreate":{"id":10021,"projectId":10004,"form":{"name":"Contacter le support utilisateur","descriptionHtml":"Dans un premier temps, nous vous invitons à consulter notre page d'aide : www.experts-comptables.fr/aide afin de vérifier si la réponse à votre demande est disponible.","callToAction":"Contacter le support utilisateur","intro":"Sélectionnez cet élément si vous avez des questions.","instructions":"Dans un premier temps, nous vous invitons à consulter notre page d'aide : www.experts-comptables.fr/aide afin de vérifier si la réponse à votre demande est disponible.","icon":10320,"iconUrl":"https://experts-comptables.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","fieldId":"customfield_10056","fieldConfigId":"10160","label":"Nom Prénom","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","fieldId":"customfield_10083","fieldConfigId":"10191","label":"Définissez votre demande","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10145","label":"Je suis membre de l'ordre (expert-comptable, stagiaire, mémorialiste)","selected":false,"children":[{"value":"10158","label":"Modifier ou ajouter mes informations, gérer mes cabinets","selected":false,"children":[]},{"value":"10159","label":"Déléguer certaines missions à mes collaborateurs","selected":false,"children":[]},{"value":"10160","label":"Obtenir une attestation d'inscription","selected":false,"children":[]},{"value":"10161","label":"Me désinscrire d'un des dispositifs","selected":false,"children":[]},{"value":"10162","label":"Je suis stagiaire, je souhaite accéder à mon compte","selected":false,"children":[]},{"value":"10169","label":"Je souhaite m'inscrire à un événement","selected":false,"children":[]},{"value":"10170","label":"Accéder aux ressources (documents, replays...)","selected":false,"children":[]},{"value":"10171","label":"J'ai participé à un événement","selected":false,"children":[]},{"value":"10172","label":"Je rencontre un problème technique","selected":false,"children":[]}]},{"value":"10146","label":"Je suis collaborateur de cabinet","selected":false,"children":[{"value":"10163","label":"Création d'un comptexpert","selected":false,"children":[]},{"value":"10164","label":"Accéder aux sites et outils de l'ordre","selected":false,"children":[]},{"value":"10165","label":"Modifier les informations de mon compte","selected":false,"children":[]},{"value":"10166","label":"J'ai une erreur 403","selected":false,"children":[]},{"value":"10173","label":"m'inscrire à un événement","selected":false,"children":[]},{"value":"10174","label":"J'ai participé à un événement de l'ordre","selected":false,"children":[]},{"value":"10175","label":"J'ai une autre demande","selected":false,"children":[]},{"value":"10176","label":"Je souhaite accéder aux ressources de l'ordre (lettre de mission,...)","selected":false,"children":[]}]},{"value":"10147","label":"J'ai un profil \"Autre\" (étudiant, autre,...)","selected":false,"children":[{"value":"10167","label":"Création d'un comptexpert avec un profil \"autre\"","selected":false,"children":[]},{"value":"10168","label":"Une autre demande","selected":false,"children":[]}]},{"value":"10148","label":"Je suis diplômé non inscrit","selected":false,"children":[{"value":"10177","label":"Je souhaite modifier les informations de mon compte","selected":false,"children":[]}]}]},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","fieldId":"customfield_10084","fieldConfigId":"10192","label":"Lien url du site ","description":"Indiquez l'url sur lequel vous tentez de vous connecter","descriptionHtml":"Indiquez l'url sur lequel vous tentez de vous connecter","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"checkbox","fieldId":"customfield_10085","fieldConfigId":"10193","label":"Qualité","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10149","label":"Expert comptable inscrit à l'ordre","selected":false,"children":[]},{"value":"10150","label":"Stagiaire / Mémorialiste","selected":false,"children":[]},{"value":"10151","label":"DNI","selected":false,"children":[]},{"value":"10152","label":"Collaborateur de cabinet","selected":false,"children":[]},{"value":"10153","label":"Etudiant","selected":false,"children":[]},{"value":"10154","label":"Autres","selected":false,"children":[]}]},{"fieldType":"cascadingselect","fieldId":"customfield_10086","fieldConfigId":"10194","label":"Définition de la demande","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10155","label":"Expert comptable","selected":false,"children":[{"value":"10178","label":"Modification informations","selected":false,"children":[]},{"value":"10179","label":"Problèmes techniques","selected":false,"children":[]},{"value":"10182","label":"Inscription à un événement","selected":false,"children":[]}]},{"value":"10156","label":"Stagiaire/mémorialiste","selected":false,"children":[{"value":"10183","label":"Modification information","selected":false,"children":[]},{"value":"10184","label":"Problèmes techniques rencontrés","selected":false,"children":[]}]},{"value":"10157","label":"Je suis collaborateur de cabinet ","selected":false,"children":[{"value":"10180","label":"Modifications informations","selected":false,"children":[]},{"value":"10181","label":"Problèmes au niveau des délégations","selected":false,"children":[]}]}]},{"fieldType":"select","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/3/create/10021","requestValidateBaseUrl":"/servicedesk/customer/portal/3/validate/10021","calendarParams":{"firstDay":0,"date":"2023-06-02T13:51:07+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e02caebc-c314-31a2-92c6-29f2f56c800b","appLinkName":"System Confluence","spaceKey":"SU","spaceName":"Support Utilisateur","isServer":false},"labels":[],"projectKey":"SU","serviceDeskId":3},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyMzNmZjU1Yi0xYjdmLTQ3MjgtYTY3Yi0yYmNmNzU4NWIyNjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2ODU3MDc4NjcsIm5iZiI6MTY4NTcwNjY2N30.BQc7ZKu0j0XGP8MOBi-rySEfCbZHUP9vipN1QcmOAMo","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"233ff55b-1b7f-4728-a67b-2bcf7585b266","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}